Night Audit / Front Desk Sales Representative

Company Name:
La Quinta Inns & Suites
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Night Audit / Front Desk Sales and Service Representative Job Summary:
Here's your opportunity to "Work on the bright side "! La Quinta Inns & Suites , a leader in the hospitality industry, is seeking a Night Audit / Front Desk Sales Representative who is outgoing, professional and energetic to be the first person who greets our guests when they arrive at our hotel. This position is responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, PBX, running our nght audit, balancing credit cards and the daily billings, answering guest questions, and other items as needed. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, "energy-giving" attitude to be the bright spot in our guest's day. The work week will be a combination of nights shifts (11 to 7) and evening shifts (3 to 11). Other Key duties include:
Process guest registrations, including collecting payment
Complete shift reports
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Promote, answer questions about and enroll guests in La Quinta's frequent guest program
Assist other team members in various assignments including assisting with breakfast, laundry, housekeeping, or houseperson duties.
Maintain and clean the lobby and bathroom as needed
Minimum Experience, Education, Skill & Physical Requirements:
Must have a high school diploma or equivalent
Must be flexible in hours and days worked.
Must be able to stand for long periods of time
Must be able to lift 25 - 50 lbs and carry up to 10 lbs
Must have sound judgment and discretional skills and be able to work with little or no supervision.
Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
Must display very good organization and time management skills.
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Bilingual (English/Spanish) preferred, but not required.

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